dg999 Privacy Policy — Your Data, Your Rights
At dg999, protecting the personal information of every Bangladeshi player is a core commitment, not an afterthought. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, who it may be shared with, and the rights you hold over your own information.
Six Pillars of Our Privacy Commitment
These six principles summarise how dg999 approaches the privacy and security of your personal data. The full legal text follows below.
Minimal Data Collection
dg999 collects only the personal data that is strictly necessary to operate your account, process transactions, and comply with our legal obligations. We do not collect data beyond what serves a legitimate, clearly defined purpose.
End-to-End Encryption
All data transmitted between your device and the dg999 platform is protected using 256-bit SSL/TLS encryption — the same standard used by major international banks. Your financial and personal details are never transmitted in plain text.
No Third-Party Selling
dg999 will never sell, rent, or trade your personal data to unaffiliated third parties for commercial purposes. Data shared with our service partners is strictly limited to what is needed to deliver the platform's core services.
Your Rights, Respected
You have the right to access, correct, and request deletion of your personal data at any time. dg999 provides clear, straightforward channels to exercise these rights — simply contact our 24/7 support team via live chat or email.
Defined Retention Periods
dg999 retains personal data only for as long as is necessary for its original purpose or as required by applicable legal and regulatory obligations. Account data is reviewed and securely deleted on a scheduled basis once retention periods expire.
Breach Notification
In the unlikely event of a data security breach that affects your personal information, dg999 will notify all affected users promptly via their registered contact details. We take all reasonable steps to contain, investigate, and remediate any incident without delay.
1 Introduction
This Privacy Policy ("Policy") describes how dg999 ("dg999", "we", "us", "our"), the operator of the online betting and gaming platform accessible at dg999.io, collects, processes, stores, and protects the personal data of individuals ("User", "you", "your") who register accounts, visit our platform, or otherwise interact with our services.
dg999 is committed to handling personal data with the utmost care and transparency. This Policy has been drafted in accordance with internationally recognised data protection principles, including those of the General Data Protection Regulation (GDPR) where applicable as a benchmark for best practice, and our internal data governance standards.
By registering an account on dg999.io or otherwise using any part of the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with any provision of this Policy, you should discontinue use of the platform and contact our support team to request account closure.
2 Data We Collect
dg999 collects personal data in several ways: directly from you when you register or interact with the platform, automatically through technical systems during your use of the platform, and occasionally from trusted third-party sources for verification purposes. The categories of personal data we may collect include:
2.1 Registration & Identity Data
- Full legal name as it appears on your official identity document
- Date of birth (for age verification — you must be 21 or older)
- Residential address, including district and division within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh)
- Bangladeshi national ID number or passport number (collected only during KYC verification)
- Profile username chosen at registration
2.2 Contact Data
- Mobile phone number (used for OTP verification and account communications)
- Email address (used for account notifications, withdrawal confirmations, and promotional communications where opted in)
2.3 Financial & Transaction Data
- Mobile money account identifiers associated with bKash, Nagad, Rocket, or Upay (account numbers, not full credentials)
- Deposit and withdrawal amounts, dates, and processing status
- Transaction history and account balance records
- Bonus credits received, wagering activity, and promotion participation records
2.4 Technical & Usage Data
- IP address and approximate geolocation derived from it
- Device type, operating system, browser type and version
- Session start and end times, pages visited, games played, and bet placement records
- Referring URL (the page you visited before arriving at dg999.io)
- Cookie identifiers and similar tracking technology data (see Section 5)
2.5 Communication Data
- Records of live chat conversations with our support team
- Email correspondence between you and dg999
- Feedback and complaint submissions
The following table summarises our primary data categories and their sources:
| Data Category | Source | Required? |
|---|---|---|
| Identity & Registration Data | Provided by you at registration or KYC | Yes — mandatory for account creation |
| Contact Data | Provided by you at registration | Yes — required for account communications |
| Financial & Transaction Data | Generated during platform use; payment processors | Yes — required for deposits and withdrawals |
| Technical & Usage Data | Automatically collected by platform systems | Automatic — opt-out available for non-essential cookies |
| Communication Data | Generated during support interactions | Collected only when you contact us |
3 How We Use Your Data
dg999 uses your personal data only for the purposes for which it was collected, or for compatible purposes that you would reasonably expect. The primary purposes for which we process your data are:
- Account Management: Creating, maintaining, securing, and, where necessary, closing your dg999 account. This includes verifying your identity and age during KYC, resetting credentials, and managing responsible gaming limits.
- Transaction Processing: Processing deposits via bKash, Nagad, Rocket, and Upay; processing withdrawal requests to your nominated mobile money account; maintaining accurate and complete transaction records.
- Platform Delivery: Providing access to the cricket sportsbook, live casino, slots library, and all other platform features. Personalising the platform experience based on your activity history where this improves service quality.
- Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent transactions, bonus abuse, money laundering, multi-accounting, and other prohibited conduct as defined in our Terms and Conditions.
- Legal & Regulatory Compliance: Meeting our obligations under applicable anti-money-laundering (AML) requirements, maintaining records for the periods prescribed by law, and responding to lawful requests from competent authorities.
- Customer Support: Responding to your enquiries, complaints, and responsible gaming requests in a timely and accurate manner. Live chat and email communications are retained to maintain a complete support history.
- Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates via SMS or email — but only where you have opted in to receive such communications. You may opt out at any time by contacting our support team.
- Platform Improvement: Analysing aggregated and anonymised usage patterns to improve platform performance, game selection, payment processing speed, and the overall user experience for Bangladeshi players.
4 Legal Basis for Processing
dg999 processes your personal data on the following legal bases, applied as appropriate to each processing activity:
- Contractual Necessity: Processing required to perform the contract between you and dg999 — i.e., to operate your account, process your transactions, and deliver the platform's services as described in the Terms and Conditions.
- Legal Obligation: Processing required to comply with applicable legal obligations, including anti-money-laundering regulations, identity verification requirements, and record-keeping mandates.
- Legitimate Interests: Processing undertaken to pursue dg999's legitimate business interests — such as fraud prevention, platform security, and service improvement — where those interests are not overridden by your fundamental privacy rights.
- Consent: Processing based on your freely given, informed consent — such as sending you marketing communications or processing certain categories of sensitive data during optional enhanced verification. You may withdraw consent at any time without affecting the lawfulness of prior processing.
5 Cookies & Tracking Technologies
dg999 uses cookies and similar tracking technologies (including local storage and session tokens) to operate the platform and improve your experience. Cookies are small data files placed on your device when you visit dg999.io. They allow the platform to remember your session, maintain your login state, and collect usage analytics.
5.1 Types of Cookies Used
- Essential Cookies: Strictly necessary for the platform to function — these enable session management, security enforcement, and the cashier. They cannot be disabled without preventing platform access.
- Performance Cookies: Collect anonymised data about how users navigate the platform, which games are most played, and where performance bottlenecks occur. Used solely to improve platform quality.
- Functional Cookies: Remember your preferences such as language settings, game display preferences, and responsible gaming limits you have set on your account.
- Analytics Cookies: Used by dg999's internal analytics systems to understand aggregate user behaviour. Data is anonymised before analysis and is never linked back to an individual account without a lawful reason.
5.2 Managing Cookies
You may control non-essential cookies through your browser settings. Most modern browsers allow you to refuse, delete, or manage cookies on a site-by-site basis. Please note that disabling certain cookies may impair the functionality of the dg999 platform, including the ability to stay logged in or use the cashier. Instructions for managing cookies are available in the help documentation of your browser.
6 Data Sharing & Disclosure
dg999 does not sell, rent, or trade your personal data to unaffiliated third parties. Your data may be shared with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:
- Payment Processors: bKash, Nagad, Rocket, and Upay receive the minimum data necessary to process your deposit and withdrawal transactions — typically your registered mobile number and transaction amount. These providers operate under their own privacy frameworks and are responsible for their own data practices.
- Identity Verification Providers: Third-party KYC and identity verification services may receive your name, date of birth, national ID number, and document images solely to verify your identity and confirm your eligibility to hold an account. These providers are contractually bound to process data only for this purpose.
- Game Content Providers: Providers such as Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe receive anonymised session and game-round data to operate live casino and slot games within the platform. These providers do not receive your name, contact details, or financial data.
- Legal & Regulatory Authorities: dg999 may disclose your personal data to competent law enforcement, regulatory bodies, or courts of competent jurisdiction where required to do so by law, by a valid legal process, or to protect the rights, property, or safety of dg999 and its users.
- Professional Advisers: Lawyers, auditors, and compliance consultants who provide services to dg999 may access personal data on a strictly confidential basis to the extent necessary to provide their professional services.
7 International Data Transfers
The dg999 platform serves users in Bangladesh, and our primary data infrastructure is designed to minimise unnecessary cross-border data transfers. However, certain service providers — particularly game content providers and cloud infrastructure partners — may operate servers located outside Bangladesh.
Where personal data is transferred to a recipient in another country, dg999 ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to the protections described in this Policy. These safeguards may include contractual data protection clauses, data processing agreements, and technical security measures.
By using the dg999 platform, you acknowledge that your data may be processed in jurisdictions outside Bangladesh as described above, subject always to the protections set out in this Policy.
8 Data Retention
dg999 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. Our general retention guidelines are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Legal obligation (AML / KYC record-keeping) |
| Transaction Records | 7 years from transaction date | Legal obligation (financial record-keeping) |
| Support Communications | 3 years from last interaction | Legitimate interest (dispute resolution) |
| Technical & Usage Logs | 13 months from collection | Legitimate interest (security monitoring) |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Legal obligation (consent management) |
| Cookie & Analytics Data | Up to 13 months from placement | Consent / legitimate interest |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for aggregate statistical analysis, as it can no longer be linked to any individual.
9 Your Data Rights
As a dg999 account holder, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat or by emailing [email protected] (plain text — not a clickable link). We aim to respond to all data rights requests within 30 days.
- Right of Access: You have the right to request a copy of all personal data that dg999 holds about you, together with information about how it is being used and with whom it has been shared.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
- Right to Erasure: Also known as the "right to be forgotten", this allows you to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where it has been unlawfully processed. This right is subject to overriding legal retention obligations.
- Right to Restriction of Processing: You may request that dg999 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being verified following a rectification request.
- Right to Data Portability: Where processing is based on consent or contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
- Right to Object: You have the right to object to the processing of your personal data where it is based on dg999's legitimate interests. You also have an unconditional right to object to direct marketing at any time.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
10 Children's Privacy
The dg999 platform is strictly intended for adults aged 21 years and above. dg999 does not knowingly collect, process, or store personal data relating to individuals under the age of 21. If dg999 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately, the associated account will be suspended, and any deposited funds will be returned to the payment source after verification.
If you have reason to believe that a person under 21 has registered an account on dg999.io, please notify our support team immediately via live chat. We take all reports of underage gambling seriously and will act on any credible notification without delay.
11 Security Measures
dg999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:
- 256-bit SSL/TLS Encryption: All data in transit between your device and dg999's servers is encrypted using industry-standard Transport Layer Security protocols.
- Encrypted Data Storage: Sensitive data fields — including identity document numbers and financial identifiers — are encrypted at rest within our database infrastructure.
- Access Controls: Access to personal data within dg999's systems is restricted on a strict need-to-know basis. Staff members are granted only the permissions necessary to perform their specific roles, and all data access is logged.
- Two-Factor Authentication (2FA): dg999's internal systems require two-factor authentication for all staff who access platforms containing personal data.
- Regular Security Audits: dg999 conducts periodic security reviews and penetration testing of its platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
- Incident Response Plan: dg999 maintains a documented incident response plan to ensure swift, coordinated action in the event of any security incident affecting personal data.
While dg999 takes all reasonable precautions to secure your data, no online platform can guarantee absolute security. You also play an important role in protecting your account — keep your password confidential, enable any available account security features, and notify us immediately if you suspect unauthorised access to your account.
12 Third-Party Links & Services
The dg999 platform integrates third-party game content from providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. While these games are delivered within the dg999 platform interface, they are operated by the respective providers under their own technical infrastructure and privacy frameworks. dg999 is not responsible for the data practices of third-party game providers in respect of game-session data processed within their own systems.
dg999.io does not contain links to external third-party websites. This Policy applies solely to the dg999 platform and its directly operated services. If you navigate to any external site, the privacy practices of that site are entirely independent of dg999 and are governed by that site's own privacy policy.
13 Updates to This Privacy Policy
dg999 reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material — meaning they significantly affect your rights or how your data is used — dg999 will notify registered account holders via email or an in-platform notification prior to the changes taking effect.
The updated Policy will be published on this page with a revised effective date. We encourage you to review this page periodically to remain informed about how dg999 protects your data. Your continued use of the platform following the effective date of any revision constitutes acceptance of the updated Policy.
14 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way dg999 handles your personal data, please get in touch through any of the following channels:
- Live Chat: Available 24/7 directly on the dg999 platform — the fastest way to reach our data support team
- Email: [email protected] (plain text — not a clickable link)
- Response Time: Live chat queries are handled in real time. Email queries relating to data rights are typically responded to within 5 business days (Bangladesh Standard Time, UTC+6).
For data erasure, data access, or data portability requests specifically, please use the subject line "Data Rights Request" in your email to ensure your message is routed to the correct team member without delay. We are committed to handling all privacy-related enquiries with care, professionalism, and within the timeframes described in Section 9 of this Policy.
Questions About Your Privacy?
Our 24/7 support team is here to help with any privacy or data query. You can also explore our platform, check our FAQ, or dive into the games — all in a safe, secure, and SSL-protected environment. 21+ only. Play responsibly.